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25 May 2020

YOU Rent Online: the new digital sales service for Renault in Spain

YOU Rent Online is Renault's new 100% online sales service, launched in collaboration with our Spanish subsidiary RCI Bank and Services España. With the new service, customers can now acquire their vehicle from home in five simple steps. The vehicle is delivered in a maximum of ten days to the customer's nearest dealership or to their home. The new service is part of RCI Bank and Services' strategy to improve the customer journey through an optimal digital experience.

Our customers' habits are changing and online purchases have become a part of their everyday lives. This is why Renault, RCI Bank and Services and the dealer network worked hand in hand to launch YOU Rent Online, a service enabling customers to buy and finance their Renault 100% online.

 

A purchase in five simple steps

Since May 12, 2020, Renault customers have been able to buy their car online in five steps on YOU Rent Online : 

  1. Ordering: the customer chooses their preferred model between Clio, Kadjar and ZOE. They can choose the lease period that best corresponds to their needs, either 36 or 48 months, as well as the mileage, 10,000 km, 15,000 km or 20,000 km per year.

  2. Uploading supporting documents: the customer immediately receives an email with a link for uploading their documents.

  3. Settling the reservation fees: the online reservation payment is blocked and will be processed when the car is picked up.

  4. Signing the contract electronically: the lease contract is signed electronically. Once the contract is signed, Renault commits to delivering the vehicle in a maximum of ten days.

  5. Taking delivery: a Renault sales adviser contacts the customers to organize the delivery to the closest dealer or their home.

The customer journey generates data that will be processed by the network.

 

A flexible packaged lease offer with services

Long-term leasing or private leasing is an offer for private individuals comprising comprehensive insurance and vehicle maintenance. Customers can select the vehicle that best corresponds to their needs for a specified period without owning the vehicle and with no purchase option.

The main new feature is that customers can finance their car from home in five simple steps. The process is fully transparent for customers, an achievement made possible by the technological innovation of RCI Bank and Services, with the integration of the approval process, payment bridge, electronic signature and home delivery.

With YOU Rent Online, Renault and RCI Bank and Services have created a new sales channel for dealers in Spain.

Find out more at: you-rent-online.renault.es